We provide a full range of professional services designed to support international patients and their caregivers during treatment, making their stay in Houston easier and less overwhelming.
We will tailor a package featuring a complete range of personal services and accommodations suited for patients and caregivers and designed to meet your specific needs and wishes.
Airport pick-up & return
Assistance in arranging local transportation services (Taxi, Uber, car rental, etc)
Hospital & home trips
Supermarket & Pharmacy trips
Appointment trips
Furnished apartment
We offer short-term accommodations in our impeccably furnished apartments. Our units are conveniently located near the Texas Medical Center (less than 8 minutes drive) and have been organized and furnished specifically with the needs of the patient and caregivers in mind.
Hospital registration procedures
Tour of the hospital and surrounding facilities
Appointment accompaniment
Initial oncology appointment
Tests and scans
Follow up appointments
Initial groceries shopping
Basic necessities provided at your arrival
Tour of the Texas Medical Center & surrounding areas
Help locating nearby businesses/services including pharmacy, restaurants, banking, childcare, schooling, religious, legal, and immigration services.
Available for support & assistance on unexpected needs and situations.
Assistance in planning recreational activities in Houston and trips within Texas.
Spanish interpretation during appointments
In person
Via conference call
A certified medical interpreter fluent in Spanish & English will assist you in receiving and understanding all of the information from your medical care team. We will support you in addressing any questions, issues, or concerns.
Our primary goal is to simplify your relocation to Houston in order to reduce the normal stress and anxiety this situation creates for patients and their support network.
This allows you to focus on your treatment and care, which always remains our highest priority.
Let us know how we can help! We are ready to begin working for and with you as soon as you wish.
This will allow us to discuss the specifics of your situation, understand your condition and needs, and design an accommodation & personal services package that would best fit your specific requirements at a cost that meets your budget.
We can communicate via
FaceTime
Skype
Phone Call
Once we have talked with you to understand your specific needs and concerns, we will develop and send you a proposal for review that describes the services to be provided and the associated cost.
We will then be available for a follow-up call to discuss any questions or changes that you desire.
Once the list of services to be provided has been agreed upon, we will coordinate and confirm the detailed plan and schedule to support you and your caregiver’s arrival in Houston and your immediate priorities (e.g. airport pickup, accommodation move-in, schedule of hospital activities and appointments, groceries, etc.).
If you wish, we can be authorized as your representative party which would allow us to confirm hospital appointments and disclose information that may help to improve or change the schedule of activities in Houston.
We will be waiting for you upon your arrival to Houston’s airport and will take you to your apartment near the Medical Center where you will be staying while in the city.
We can include a welcome package of groceries based on your specific requests (up to $50) so you can arrive to your apartment knowing that your required and preferred foods will be available.
We will accompany you to complete the hospital registration and will guide you through the corresponding administrative and legal forms.
We will be with you (at least) during your first two days of physician appointments and assist you in locating and completing all of your initial examinations and tests.
At your request we can serve as medical interpreter during your doctor appointments, in order to help you understand the proposed plan of treatment. This will allow you to raise any questions or concerns you may have and to understand what lies ahead in terms of tests, labs, and scheduled scans and exams.
We will provide a tour and a printed guide of all the surrounding areas and points of interest that will be helpful during your stay: pharmacies, grocery stores, churches, restaurants, etc. We will also show you the location and how to access the Emergency Room (ER) of your hospital, if needed.
We will be available to assist you with any post-treatment activities that you desire, either during your stay in Houston or after you have returned to your home country.
With your permission, this could include matters such as open/pending invoices, billing statements, and obtaining reports or other documentation from the hospital.
